Thank you for shopping with Love Your Lands. Because our products are made to order, each item is produced specifically for your order. For this reason, we have specific guidelines for returns, replacements, and refunds.
1. Damaged, Defective, or Incorrect Items
We want you to receive your order in good condition. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Eligible issues may include:
- Damage that occurred during shipping
- Manufacturing defects
- Significant printing errors
- Receiving the wrong design
- Receiving the wrong size or color because of a fulfillment error
How to Report a Problem
Please email help@loveyourlands.com within 30 days of delivery and include:
- Your order number
- The email address used to place the order
- A description of the problem
- Clear photographs showing the issue
- A photo of the packaging/shipping label, if available
Please note: We will review your claim and determine the appropriate resolution. Depending on the situation, we may provide a replacement at no additional cost or a full refund to your original payment method. In most cases, you will not need to return a damaged or defective item unless we specifically instruct you to do so.
2. Returns for Change of Mind, Size, or Color
Because our products are made to order, we do not accept returns, exchanges, or refunds for:
- Change of mind
- Buyer’s remorse
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Personal preference
- Items no longer wanted after production has begun
Please review the product description and size chart carefully before placing your order.
3. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.
Please contact us as soon as possible if you notice an address error after placing your order.
4. Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
After we process the refund, please allow 5–10 business days for the refund to appear in your account. Your bank or payment provider may require additional processing time.
5. Return Shipping
For an approved claim involving a damaged, defective, or incorrectly fulfilled item, you will not be charged return shipping if we require the item to be returned.
In most cases, damaged or defective products do not need to be returned.
For issues caused by the customer, such as selecting the wrong size or color, we do not accept returns or exchanges.
6. Order Cancellations
Please contact us as soon as possible if you need to cancel your order.
Because our products are made to order, orders may enter production shortly after purchase. We cannot guarantee that a cancellation will be possible once production has begun.
7. Contact Us
If you have a question about a return, replacement, or refund, please contact:
Email: help@loveyourlands.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Please include your order number so we can assist you.